FAQ

HOW CAN I MAKE, VIEW OR MODIFY MY RESERVATION?

For those clients that have registered on LexxstarTransport.com, select Login to reach your account home page to book, view, modify and cancel reservations. For new customers, create a new account by selecting Register on the homepage.

WHAT ARE THE BENEFITS OF CREATING A Client ACCOUNT THROUGH LexxstarTransport.com?

  • Building a profile in Lexxstar Transportation online reservation system makes booking trips with us even easier and faster.
  • Manage and modify trips, save past locations to your Address Book, and save credit card information.
  • Create, change or cancel trips on your own time.
  • Print trip receipts for expense reports.
  • Receive chauffeur information for upcoming trips and know who will be picking you up.


HOW FAR IN ADVANCE DO I NEED TO BOOK A RESERVATION?

To ensure we will have a vehicle available when you need it, the farther in advance of your travel date that you can book, the better. Lexxstar Transportation also strives to accommodate even same day, we will do everything possible to meet your needs.
When is my ride charged to my credit card?
Your credit card is only charged after the ride has taken place. Once you have made your booking, Lexxstar Transportation will request a pre-authorization of your credit, debit or for the total of your reservation confirmation. The pre-authorization guarantees that the provided account information has the available funds to pay for the services from Lexxstar Transportation, and is removed when processing the final total. Your trip may be canceled if we are unable to request a pre-authorization from the provided payment information prior to your trip.

WHAT TYPE OF VEHICLES DOES LexxstarTransportation use?
The Fleet page showcases the vehicles selected to transport clients. We utilize late-model luxury fleet of sedans, SUVs.

WHAT IF I CAN’T LOCATE MY CHAUFFEUR?
The chauffeur has been provided with your contact information and will contact you to advise of his or her location.

What is Lexxstar Transportation’s cancellation policy?
a) Airport BOOKING: Cancellations are free of charge up to 2 hours before scheduled pick up time. In all other cases, the full ride price will be charged.

b) HOURLY BOOKINGS: Cancellation is free of charge if made at least 8 hours ahead of the scheduled pickup time. If a cancellation is made with less than 8 hours notice, the full ride price will be charged.

Are the prices shown per person or per vehicle?
The prices shown are always per vehicle and include all taxes, gratuities, and fees. The number of passengers and bags which can comfortably fit in each vehicle is shown under each car class.